Health care providers

Here you can find a list of BP's welfare plan administrators and insurers. Keep in mind that you may not be eligible to participate in benefits administered by all of the companies listed below. For more information on benefits you are eligible to participate in, see the Employee Benefits Handbook
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Use these resources to contact a health care administrator/insurer.


LifeBenefits network

Online:

Online In-Network Provider Directories at the BP HR & Benefits Center at:

By phone:

  • Within the U.S.: 1-800-890-4100. At the main menu say “BP HR & Benefits Center.”
  • Outside the U.S.: +1-312-843-5290.

Advocacy Service

You may contact the Advocacy Service through the BP HR & Benefits Center by phone:

  • Within the U.S.: 1-800-890-4100. At the main menu say "BP HR & Benefits Center."
  • Outside the U.S.: +1-312-843-5290.

Aetna (including Enhanced Aetna Concierge)

Online:

By phone:

  • Within the U.S.: 1-866-436-2606.
  • Outside the U.S.: Dial the AT&T access number of the country you are in. When prompted, dial 1-866-436-2606.

Claims — Medical expenses incurred with out-of-network providers:

Aetna
P.O. Box 14586
Lexington, KY 40512-4586

Teladoc

Contact Teladoc for 24/7 telephonic access to a national network of U.S. board-certified doctors when enrolled in an Aetna medical plan.

Prescription Drug Program: Express Scripts, Inc.

Online:

By phone:

Within the U.S.:
  • 1-800-451-6245 (Claims)
  • 1-800-216-6506 (Customer service)

Mail Orders — Send mail-order forms to:

Express Scripts
P.O. Box 66566
St. Louis, MO 63166-6566

Claims — Send retail pharmacy claims to:

Express Scripts
P.O. Box 2872
Clinton, IA 52733

Behavioral Health Services: Aetna

Online:

By phone:

  • Within the U.S.: 1-866-436-2606.
  • Outside the U.S.: Dial the AT&T access number of the country you are in. When prompted, dial 1-866-436-2606.

Claims — Medical expenses incurred with out-of-network providers:

Aetna
P.O. Box 14586
Lexington, KY 40512-4586


 

HMO Listing

Contact the BP HR & Benefits Center to find out about any HMOs available to you. HMOs are only available in certain geographical areas.

Dental PPO: Cigna Dental Health

(for dental claims incurred on or after April 1, 2016)

Online:

By phone:

1-800-367-1037

Claims — Send claims for dental expenses incurred with out-of-network dentists to:

Cigna Dental Heatlh
Client Services
300 NW 82nd Ave.
Plantation, FL 33324

BP Dental Plan: MetLife

(for dental claims incurred before April 1, 2016)

Group number: 2630000

Online:

By phone:

  • Within the U.S.: 1-800-451-3258.
  • Outside the U.S.: 1-800-942-0854.

Claims — Send claims for dental expenses incurred with out-of-network dentists to:

MetLife Dental Claims
P.O. Box 981282
El Paso, TX 79998-1282

Dental Health Maintenance Organization (DHMO): Cigna Dental Health

Online:

By phone:

1-800-367-1037

Vision Plan: VSP

Online:

By phone:

  • Within the U.S.: 1-800-877-7195.
  • Outside the U.S.: +1-916-635-7373.

Claims — Send claims for vision expenses incurred with out-of-network providers to:

Vision Service Plan
Attn: Out-of-Network Provider Claims
P.O. Box 997105
Sacramento, CA 95899-7105

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