How to file a claim

Claims should be filed with the claims administrator
control room

To initiate the payment of benefits, you or your beneficiary should call the BP HR & Benefits Center. A representative will outline the steps you or the beneficiary must take to request benefits.

Request and payment of your GUL benefit

Benefit amounts will be paid to your beneficiary in a lump sum.

The request for benefits must be submitted to MetLife within 90 days of the death or as soon as reasonably possible. A certified copy of the death certificate or other written proof that is acceptable to MetLife must be included. Usually, MetLife will act on the request for benefits within 30 days. If more time is required, you or your beneficiary will receive written notification of the reasons for the delay.

Requesting an accelerated benefit option (ABO)

If you or your spouse/domestic partner has a terminal illness and a life expectancy of six months or less, you, your spouse/domestic partner or a legal representative may request payment of an ABO by calling MetLife. A representative will outline the steps to request the ABO.


Publication date: April 2017


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