Commuter benefit

The PayFlex Commuter Benefit allows you to pay for certain work-related transportation expenses via convenient pre-tax payroll deductions. Note: Please see BP spending accounts for the summary plan description of this benefit.

To find out more about the PayFlex Commuter Benefit, you can also contact the Aetna Concierge at 1-866-436-2606.

You may elect to contribute to one or both of the following options:

Parking benefit
Transit benefit
You can contribute up to $265 per month on a pre-tax basis to be used for:
  • Qualified parking expenses at or near your work site.
  • Qualified parking expenses at a facility from which you commute to work, either by mass transit, qualifying commuter highway vehicles or carpools. It does not include parking at or near your home.
You can contribute up to $265 per month on a pre-tax basis to be used for:
  • Purchase passes or vouchers on a tax-free basis to cover the cost of traveling to and from work via mass transit including subway, train or bus.
  • Vanpool costs, if all of the following apply:
    • The vehicle seats at least six passengers in addition to the driver.
    • At least 80% of the vehicle’s mileage is used to transport employees to/from work.
    • At least half of the vehicle's seating capacity is occupied by employees.

Unlike the HCFSA and DCSA, the Commuter Benefit is a pre-paid benefit. Here’s how to participate:

  • Visit www.payflex.com to register (see below) and then to place your order for eligible transit and/or parking passes/vouchers. Orders must be entered by the 10th of each month for the following benefit period. For example, to receive an order for use in January, you must place your order before December 10th. Changes must be made online before the cut-off date of the 10th of the month for the following benefit month.
  • There is a recurring set-up option that will allow your order to be sent automatically to you each month.
  • The cost is deducted from your paycheck before taxes are calculated and withheld. The amounts due will be deducted from your paycheck in the month prior to an order. For example, the February payroll deduction will allow you to get Commuter Checks for March. You cannot receive cash back for the difference when redeeming Commuter Checks or other vouchers. Commuter Checks are good for thirteen months and will not be refunded, replaced or exchanged when lost, stolen, damaged or expired.
  • Your transit and/or parking passes/vouchers are sent to you in the mail. You should receive your order by the 25th of the month.
  • PayFlex Commuter Benefit will only refund one order per year in the event your order is not received in the mail. To apply for a refund, complete the claim form, which may be accessed at www.payflex.com, and submit a receipt for a transit pass or fare media product of equal or greater value than your order in the same benefit month.
  • Transit pass items must be ordered separately. For example, if you choose to order a transit pass (such as Muni, or BART) and a Commuter Check for the balance of your order, each of these products must be ordered separately.

How to register and place orders

  1. Go to www.payflex.com. To register, log into the site and click Sign in, located at the top right corner. Then select CREATE YOUR PROFILE and fill out the required fields. If you're an Aetna member and have other PayFlex products, you can also get to the PayFlex member website through aetna.com.
  2. Once in the PayFlex member website, go to Online Commuter. Then click Manage my commuter account to access the commuter benefit ordering platform. From the Commuter Benefits dashboard, you can place an order, view your current orders and recurring orders, and edit or delete any current orders.
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