How the Employee Assistance Program (EAP) works

For immediate EAP assistance, call 1-800-409-3687. This service is available 24 hours a day, seven days a week.

When you find that you need help with a situation that disrupts your family life or negatively affects job performance, reach out to the EAP (also known as bp Care,* your Employee Assistance and Work Life Program) for help. The EAP’s Work-Life Consultants and referrals for care can help you and the members of your household lead healthier and more productive lives. The program is completely voluntary and confidential.

bp Care offers two ways to get help and information — by phone or online. bp Care can provide you with assistance or referrals for assistance in a wide range of areas that may be causing problems in your work or home life, including:

Family and caregiving
Emotional well-being
Health and wellness
Working smarter
Daily living
You can find information about …
• Adoption
• Parenting
• Child care
• Education
• Elder care
• Personal growth
• Relationships
• Grief and loss
• Mental health
• Addiction
• Health tools
• Infant/toddler health
• Adolescent health
• Adult health
• Health challenges
• Workplace stress
• How to work more effectively
• Career development
• Career transitions
• Workplace diversity
• Automotive issues
• Home improvement
• Moving
• Financial help
• Legal help
• Concierge desk
• Consumer tips
• Fraud/theft

Contacting bp Care via phone

You can reach the EAP by phone at 1-800-409-3687. bp Care Work-Life Consultants are available 24 hours a day, seven days a week. Each time you call the EAP, you speak with a counselor who can help you address your issues and concerns. If you contact the EAP by phone, you are eligible for up to six phone counseling sessions at no cost.

Contacting bp Care online

If you choose to research issues or get help using the Internet, you can access bp Care online at (the Company Code is “BP”). The site provides information on a variety of topics such as mental health and substance abuse, child and elder care referrals and more. You can access the site 24 hours a day, seven days a week. Much of the information on the site is also available in Spanish.

If you choose to reach out for help via the bp Care website, you will find a variety of information on numerous topics. You can even connect with a counselor via the bp Care “instant message” service. Online counselors are available 24 hours a day, seven days a week, with the exception of regularly scheduled and emergency maintenance.
The bp Care website also provides quick links to the following tools in the right navigation, click on:

  • Locate Resources to find help in your area, for example, to locate available day care, schools and volunteer opportunities.
  • Live Connect to instant message with a Work-Life Consultant.
  • Savings Center to find discounts on name-brand, everyday and luxury items.
  • Learning Center to access lessons to improve your mental and physical health, and relationships at work and at home.
  • Relocation Center to get inside information on a community. Lists the schools, hospitals and places of worship near you. Provides statistics on crime rates, cost and types of housing, age and more.
  • Events to see a listing of upcoming online seminars on topics that may be of interest such as “Preparing to Leave the Nest: Tips for Young Adults and Parents.”

Employee Assistance Program claims

You are not required to file a claim for services provided through the EAP (bp Care). If you need additional sessions beyond the six EAP sessions, your bp Care counselor may refer you to a local behavioral health care or medical provider.

* bp Care is a part of the BP Medical Plan.


Publication date: April 2021


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