Enhanced Aetna Concierge

How the Enhanced Aetna Concierge program works

Effective April 1, 2019, the Enhanced Aetna Concierge program is available to participants in Aetna-administered medical plans. This program helps you manage your healthcare by putting you at the center of it all. Resources are available to help you 24/7.

This program puts a team of benefits specialists at one location at your disposal, waiting to resolve all of your healthcare coverage questions and concerns. When you call, you'll be assigned a personal concierge as a single point of contact until your situation is resolved. Your concierge can call upon other team members as needed — doctors, nurses, pharmacists, dietitians, behavioral health specialists, social workers, well-being specialists, network provider specialists and more — to consult with you about your coverage.

The BP Enhanced Aetna Concierge team can do many things for you:
  • Schedule appointments with your doctor.
  • Coordinate care approvals for an upcoming surgery or procedure.
  • Help set coverage goals that are right for you.
  • Work with you to help resolve claim inquiries or billing issues.
  • Check in with you to see how you're doing, both routinely when convenient and urgently if needed.
  • Connect you to healthcare resources in your community.

How to reach Enhanced Aetna Concierge

You can call 1-866-436-2606 at any time. Concierge specialists are avaialble 8:00 am to 8:00 pm Monday-Friday, and 8:00 am to 4:30 pm Saturday, Central time. Additional support is avaiable 24/7/365.

Publication date: April 2021


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